Replacement & Refund Policy

🌼 Replacement & Refund Policy

At Art of the 7th Lily, we want every order to arrive safely and beautifully. If something goes wrong, we’re here to help. This policy explains when a replacement or refund may be issued and what we need to investigate the issue.

🌿 Eligibility for Replacement or Refund

A replacement or refund may be issued only if one of the following applies:

• The item arrived damaged

• The item arrived defective

• The package was lost in transit

• The issue is reported within 14 days of delivery or scheduled delivery

All sales are final, and we do not accept returns. For general return information, please see our Returns Policy.

✨ What We Need to Investigate

To ensure a quick and accurate resolution, please include the following details when you first submit your inquiry: 

• A brief description of the issue 

• Your order number 

• The email used at checkout 

• Confirmation of delivery status (delivered, delayed, lost, etc.) 

If photos are needed to verify damage or defects, we’ll follow up by email with instructions on how to send them. This helps us confirm the issue and determine whether a replacement or refund is appropriate.

Refunds for approved cases are issued within 5–7 business days after confirmation of the issue. 

🚚 Lost Package Process

If your package appears lost:

1. Submit a support request within 14 days of the estimated delivery date.

2. We will open a carrier investigation to confirm the package status.

3. If the carrier confirms the package is lost, or if shipping insurance covers the loss, we will issue a replacement or refund.

This process protects both you and the boutique from misdeliveries or incomplete scans.

🌸 Handmade & POD Items

All product types follow the same rule:

• No returns accepted

• Replacements or refunds only for damaged, defective, or lost items

• Investigation required before a decision is made

We do not accept exchanges under any circumstances. Replacements are not exchanges and are only provided for damaged, defective, or lost items. 

This keeps the process simple, fair, and consistent across the boutique.

🌻 How to Request Help

For any issue with your order, please contact us through:

• The Support Form

• Or email us at info@7thlily.com

We’ll review your request and respond as soon as possible with next steps.

☀️ Thank You 

Thank you for supporting Art of the 7th Lily. Your understanding helps us maintain a thoughtful, intentional, and sustainable boutique experience.