Shipping & Delivery Policy

📦 Shipping & Delivery Policy

Thank you for shopping with Art of the 7th Lily. Every order is handled with care and intention. This policy explains how physical and digital items are fulfilled, shipped, and delivered.

🌿 Order Processing & Fulfillment

To be clear, Shipping Timeframes are estimates, and carrier delays are outside our control. 

Handmade Items

Handmade items listed as available are already in stock and ready to ship.

• Items marked “low stock” have limited quantities on hand.

• Items marked “sold out” are temporarily unavailable.

• Each handmade product displays its specific Shipping Time (transit) estimate on the product thumbnail, product page, and checkout screen. These estimates are provided upfront so you know what to expect before purchasing.

• Handmade items that include customization—such as choosing specific colors, materials, or design elements—require additional time to craft. Each customizable piece will display its unique creation and shipping timeframe on the product page so you know exactly when to expect your finished item. 

Print‑on‑Demand (POD) Items

POD items are made to order and fulfilled by a third‑party production partner(s).  Our estimated fulfillment (i.e., making your item; handling) times vary depending on the product type: 

• Standard Items (T-shirts, hoodies, mugs): 2 to 5 business days.

• Specialty Items (All-over print, knitted apparel, shoes, bags): 3 to 7 business days.

• Peak Holiday Seasons: 5 to 9 business days.

• Each POD product displays its specific Fulfillment Time (handling) + Shipping Time (transit) estimate = Total Delivery Time(s) on the product thumbnail, product page, and checkout screen. These estimates are provided upfront so you know what to expect before purchasing.

(Color & Print Variations - Because POD items are custom‑printed, slight variations in color, print placement, or texture may occur. These variations are normal and not considered defects.) 

Fulfillment Days

• Our production partners process orders on business days (Monday through Friday).

• Production does not run on national holidays.

• Orders placed after 12 PM (EST) or on the weekend will begin processing on the next business day.

Total Delivery Estimate

To estimate when your package will arrive, please use this simple formula:

Fulfillment Time (making your item) + Shipping Time (transit) = Total Delivery Time

Digital Items

Digital products will be delivered via email or a secure download link. No physical shipping is required.

📥 Digital Delivery Disclaimer

Delivery of digital items may occasionally experience delays or issues due to email filters, device compatibility, or third‑party service interruptions. While we will always assist in resolving access issues when possible, Art of the 7th Lily, LLC is not liable for delays or inability to access digital content. 

🚚 Shipping Methods & Delivery

We currently ship within the United States only.
International shipping is not yet available, but it will be added in the future.

All delivery timeframes are estimates provided by the carrier or production partner. Actual delivery times may vary due to carrier delays, weather conditions, or other factors outside our control. 

Shipping Address Requirements

We are unable to ship to P.O. Boxes at this time.
Please provide a valid physical address at checkout.

Address Changes

Once an order is placed, the delivery address cannot be changed.
Please review your information carefully before completing checkout.

Shipping Rates

• Print‑on‑Demand (POD) Items:  

All custom‑printed apparel and accessories ship free, directly from our production partners.

• Handcrafted Goods:  

All unique, handmade items created in our studio also ship free, with secure packaging and careful handling included at no extra cost.

Free Shipping Promotions

Any additional promotional free‑shipping offers will be clearly stated on the product page before checkout.

📬 Order Tracking

Once your order ships, you will receive a shipping confirmation email with your tracking number and carrier details. Tracking updates are provided automatically as your package moves through the delivery process. 

🌸 Lost, Delayed, or Missing Packages

If your package appears lost or has not arrived:

Reporting Window

Please notify us within 14 days of the estimated delivery date.

Investigation Process

1.  We will open a carrier investigation to determine the package status.

2.  If the carrier confirms the package is lost, or if shipping insurance covers the loss, we will issue a replacement at no cost.

3.  If the carrier denies the claim, we will notify you of the next steps.

POD Orders

POD replacements follow the policies of our production partner.
If a POD item is confirmed lost, a reprint and replacement will be issued.

💬 Contact for Shipping or Delivery Questions

For all shipping, delivery, return, or refund inquiries, please contact us through:

• The Support Form on our website 

• Or email us at info@7thlily.com

🌻 Thank You

We appreciate your support of Art of the 7th Lily. Every order helps sustain a small, independent boutique built with intention and care.